FREQUENTLY ASKED QUESTIONS
Who is Sweenks Custom Laser Engraving?
Started in 2015, we are a full time family owned customer and detail oriented business focused on meeting the needs of individual personalized gifts and memorabilia.
What does Sweenks Custom Laser Engraving do?
We work with customers from all over to meet their needs of personalized items using a laser engraver and vinyl heat press.
I noticed you have an Etsy shop. How is this site any different?
We have recently begun to upgrade this site with a focus on the customer's ability to design the products themselves. This gives them greater freedom in choosing the item they want and knowing it'll be just as they imagined.
What kind of things can be laser engraved?
We use a state of the art CO2 laser engraver/cutter. We can engrave on a wide range of products. Wood, metal, acrylic, plastic, glass, leather, silicone and more.
What sort of things can be engraved on the various materials?
You can have anything from text to logos to photographs engraved. If you can think of it, we can probably engrave it.
What kind of things can be laser cut?
We can cut most any material up to 3/8 inch thick with the exception of metal, stone, glass and vinyl/PVC based products.
What shapes or designs can be cut?
From very simple to very complex shapes and designs. Logos, stencils, words, patterns, and many other shapes or designs. Just like engraving, if you can think it, we can probably cut it.
I would like something made but don't see anything on your website that will fit my needs. What should I do?
We do many custom quotes and orders. Click here to Contact Us and Request a Quote and we will get in touch with you soon.
How do I order?
Just browse the products on the site. Once you have selected the product of your choice, simply upload a photo, if the product allows, input your text, if the product allows, enter the quantity desired and then checkout. If we need more information from you before fulfilling your order, we will contact you.
How long does it take to receive my item once I complete the order?
We are usually able to complete your order in 1-3 business days. After that, we will ship your product out. You can always choose your shipping option at checkout. Holidays such as Mother's Day and Christmas may extend the time up to 2 weeks. If you are unsure if we'll be able to meet your deadline, simply contact us and we'll let you know.
How much does it cost to ship my product or do I have the option of picking it up?
We offer Free Shipping inside the US for most products. There are also shipping rates available in the cart and upgrades available at checkout. If you are close to our studio, you can contact us to schedule a pick up time.
I have other questions that aren't answered here. How can I get those answered?
Contact Us with your questions and we will answer them promptly